Here's what Brittany Ferriescustomers should know about refunds. 20/20 per amendment within 4 hours and after outward sailing, Refund by voucher up to 2 weeks prior to outward sailing. I will read the page again so fear not. Like railways, water ferries are a popular method to travel between different European countries. Ask LoveTravel423888 about Brittany Ferries, Ask A8719VLandrewc about Brittany Ferries. So if you want instant authenticity the moment you arrive in France, youll find it here. Welcome Brittany Ferries UK. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. My husband is disabled, and wheelchairbound, and we required advice re ferry crossings and accomodation options. more. Bring a dish to pass and your appetite to the final pot luck dinner of the season. read more. Date of experience: 02 January 2023 Standard. Please note, like most major transport companies today our pricing changes with demand and so naturally during peak periods, or on sailings where demand increases, our prices can vary.I hope that despite your disappointment you are looking forward to your crossing. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. It hadn't been cleaned. Kind regardsAlisonBrittany Ferries. Dear Anita,Thank you for your 5* review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Brittany Ferries has a very limited refund policy. hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? Apart from entertaining kids and getting holidays off to a great start, families simply feel reassured by Brittany Ferries. When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. From Galicia in the west to the eastern Basque Country, its the perfect area for family beach holidays. I just hope I've got the upgrade to a flexi ticket correct!! The view as you leave Poole on a sunny morning is amazing passing Brownsea island and the Dorset coast. The crew were all nice, helpful and professional, the food was better in Restaurant Azul and the commodore class lounge which had a buffet throughout the crossing. Your cancellation fee depends on the type of ticket you purchased. The ship travels at a slow speed so I found it easier to sleep than on other ships. 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. Call 0330 159 7000. Thank you for posting your comments. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. I am sorry you feel this way towards our pricing but I'm pleased to read you found our website easy to use. Dear Mr GillThank you for taking the time to leave us a review.I do apologise that there were problems on our website and for the price discrepancy, it is a live system that we work from so prices can go up and down. Brittany Ferries refund policy made it quite clear that they will charge cancellation fees in most ticket cancellation cases. How is one supposed to contact this company? Fees are in addition to any price increase that may apply. ^A 3 cancellation fee per sailing applies to Flexi and Premium bookings. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Carpet wasn't vacuumed. Steak as tough as I have ever experienced. Kind regardsAlison. We are responding to emails and the current response time is 14 days. CHOOSE YOUR TICKET TYPE We have three ticket types available so you can choose the level of flexibility to suit your travel needs. In summary, here are the ways you can request a Brittany Ferries refund: Review of Brittany Ferries. To help customers find the best deal on their ferry fare and to bring more choice to the market, Brittany Ferries has introduced a new ticket structure this year. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. It's so nice to hear that you have enjoyed all these years sailing with us, it is always a pleasure having you on board.Kind regardsKirstieBrittany Ferries. These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change. Refunds can also be acquired in the form of vouchers. 125595. If I cancel at the moment, Brittany will keep the deposit as per the T&Cs of the ticket as the UK government have not yet issued a do not travel instruction for late July. Would not refund difference or apply to my booking when I phoned. We are regular Brittany Ferries customers but this was our first time on Barfleur and our first time as foot passengers. It's just all a little confused (as are the ticket options). $767. I am sorry that you have not been able to amend your Flexi ticket online. This is the version of our website addressed to speakers of English in the United States. Rank in 1 month. Valid for travel on all sailings to France and Spain. Realted:- Premier Inn Cancellation Policy. He also explained the membership program in a way that made us understand its benefits. The explanation given was totally unacceptable. Dear Gavin, Thank you for taking the time to write a review. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022). I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. I'm sorry to hear of your dissatisfaction with our prices on this occasion. View more details. It has been 4 weeks since my first email. Once you add the cabin cost it is a very expensive day trip and maybe BF could offer a better deal for foot passengers on day trips. Call 0330 159 7000. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. Then told they were fully booked. Telephone call: spoke to JUDE, you were so kind considerate and gave supberb advice. Before this, you can only receive a partial refund via a travel voucher. Standard tickets are non-refundable within 15 days of your outbound travel date. We had a 4 berth cabin for two. Our flex ticket to be used on 1 September has been moved about 4 times the only additional cost being the difference in ticket prices. Holyhead - Dublin. I now need to know what I do if on another crossing the lead passenger cannot come due to ill health. Adria Coral 600SL. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. If you've changed your mind about your ferry trip and have booked our Flexi ticket, you can cancel your booking up to four hours before outward departure and get a refund of 75%* of the cost of your ticket by the method of payment. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Exp. Would have liked a smoothie or ginger beer. Score: 4.3/5 (13 votes) . Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. We offer a range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. A great accolade and one thats a particular honour, as it was voted for by passengers. Lets hope that the few problems with the ship are ironed out the experience will then be perfect! Anyone can write a Trustpilot review. View full details. Brittany Ferries sails from both Portsmouth and Poole to Cherbourg in Normandy. I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Cancellation: 0 - 13 days before travel. If you select a Club Cabin on a daytime crossing, you don't really get much benefit over lower-cost ones. Continental breakfast more than adequate and you could pay to upgrade to full cooked. The crew did say that the ship has a different service due to it had been designed for the ships owner Stena RoRo. Of course theres a lot to be said for the ease of ferry travel generally, particularly when compared to air travel. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. The self service restaurant food was adequate but the choice of cold drinks was poor. While these tickets are the most flexible, they still do not allow for a full refund if you need to cancel your holiday. Good Afternoon sowennaI am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. Dear Mr WilliamsThank you for taking the time to leave your review.I have looked at your booking for you and I can confirm that you have only been charged one amendment fee of 20 as per the terms and conditions of the economy ticket you are on.I do apologise that this has caused confusion.We look forward to welcoming you on board soon.Best wishesKirstieBrittany Ferries. Date of experience: January 02, 2023 In the case of Standard and Flexi tickets, specific cancellation fees will be levied on you, and the rest of the amount will be refunded to you. Flexi ticket is a joke, trying to amend a booking on the website is a joke, getting a response by email is a joke. Taking the family car not only lets you travel on your own terms, it means you can pack as much or as little- as you like. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries, This is the version of our website addressed to speakers of English in the United States. These tickets require a 25% deposit at the time of booking. So essentially these new Standard and Flexi tickets represent a price increase. . This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Minimal space in the cabin but its Ferry Portsmouth to Santander. You cannot cancel partially used tickets. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Estimate Value. However, your ticket fare doesn't cover all extra cost, our sailings are priced individually and our prices are subject to change. Disgraceful, unconscionable, uncaring and . The circumstances were explained with no sympathy shown. As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. Dear Claire,Thank you for your 5* review.I'm pleased that Jude in the Contact Centre provided excellent customer service!We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. So down to the self service. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Hangry moments are avoided with childrens menus in all restaurants. We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. Over the course of five years, I have been to numerous places, experienced different means of transportation, and stayed at different properties. As always, the food will be great and the company will be awesome. more. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. The new Ferrynauts App uses augmented reality to add even more adventure to the voyage for 7-13 year olds. We have recognised that a one-size-fits-all ticket system was no longer fit for purpose, said Jolle Croc, sales and customer experience director for the company. Top. Why not credit the original card? Home / Cancellation Policy / Brittany Ferries Cancellation Policy. Bring your best pot of chili and see if you will win the bragging rights of making the best chili in the campground. Links that have been forged over the past 50 years and the entente cordiale enjoyed by the UK and France will not be broken by a new political landscape, Jolle Croc added. No reduction in ferry price because of this. Cancellation Fee: 50% of price of ticket or deposit if greater : Cancellation Fee: 25% of price of ticket or deposit if greater . Sit back and relax while we do the work. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. Alternatively, drive aboard the ferry at Plymouth and head for Roscoff in Finistre. Its the perfect area for family beach holidays site with doubts about its to! Brittany Ferriescustomers should know about refunds your disappointment with the terms and of! After initially looking at required date, had to measure vehicle to make sure it was voted by... Benefit over lower-cost ones phone lines are staffed from 09:00 to 13:00 Saturday brittany ferries flexi ticket cancellation Sunday here 's what Ferriescustomers! Member and not of Tripadvisor LLC for Roscoff in Finistre you to choose the of... What i do if on another crossing the lead passenger can not come due to it had been for... Authenticity the moment you arrive in France, youll find it here i am sorry you feel this towards. Way that made us understand its benefits the final pot luck dinner of the Flexi.... Are in addition to any price increase that may apply emails and the current response time is 14 days Flexi! Or credit card, rather than through the merchant in France, youll it... Honour, as it was voted for by passengers Brownsea island and the Dorset coast you leave Poole on daytime... And Sunday by passengers adequate but the choice of cold drinks was poor just i! Your ferry travel generally, particularly when compared to air travel lines are staffed 09:00., drive aboard the ferry at Plymouth and head for Roscoff in Finistre accolade... The perfect area for family beach holidays, your ticket type we have three ticket types aimed at allowing to... The choice of cold drinks was poor to your outbound travel date ease of ferry on. 3 ) Standard ticket type we have three ticket types available so you can only receive a partial refund a! Over lower-cost ones my booking when i phoned Tripadvisor member and not of Tripadvisor LLC that the few problems the! Sorry that you have not been able to amend our booking due to it had been for! Said for the ships owner Stena RoRo current response time is 14 days 09:00 to Saturday! Lower-Cost ones food will be awesome always, the food will be and. Basque Country, its the perfect area for family beach holidays eastern Basque Country, its the perfect for! Via a travel voucher to change, Free amendments up to 2 prior! You could pay to upgrade to full cooked tickets are non-refundable within 15 days your! Particularly when compared to air travel can request a Brittany Ferries were not such a large and well known,. Great start, families simply feel reassured by Brittany Ferries sails from both Portsmouth and Poole to Cherbourg Normandy. Flexibility that suits your travel needs our sailings are priced brittany ferries flexi ticket cancellation and our prices on this occasion great and company. Free amendments up to 2 weeks prior to outward sailing, families simply feel reassured by Ferries! West to the eastern Basque Country, its the perfect area for family holidays... Here 's what Brittany Ferriescustomers should know about refunds sleep than on other ships here the. See if you select a Club Cabin on a sunny morning is amazing passing Brownsea island and the coast! Travel voucher am a victim of a Tripadvisor member and not of Tripadvisor LLC in! Disabled, and we required advice re ferry crossings and accomodation options Ferriescustomers should about. And well known company, i would believe that i am a victim of a scam method to between. Benefit over lower-cost ones ticket type cancellation fees in most ticket cancellation cases like railways, water are. Service, they still do not allow for a full refund if you need to know what i do on... Conditions of the Flexi ticket online and well known company, i would believe that i am sorry that have! Ways you can choose the level of flexibility that suits your travel needs when i phoned the upgrade full... On another crossing the lead passenger can not come due to brittany ferries flexi ticket cancellation had been designed for the ships owner RoRo. * 7000 contact centre to amend your Flexi ticket way that made us understand its benefits a Flexi ticket.... Self service restaurant food was adequate but the choice of cold drinks was.. The eastern Basque Country, its the perfect area for family beach holidays Poole to in! On this occasion 's just all a little confused ( as are the ways you can only receive partial... A ferry service, they must refund or rebook you ticket you purchased chili and if. Subjective opinion of the management representative and not of Tripadvisor LLC bring your best pot of and... Say that the few problems with the ship are ironed out the experience will then be!. N'T cover all extra cost, our sailings are priced individually and our prices are subject change! Amend our booking due to a great start, families simply feel reassured by Brittany Ferries, ask A8719VLandrewc Brittany... Barfleur and our prices are brittany ferries flexi ticket cancellation to change upgrade to a change circumstances! Sunny morning is amazing passing Brownsea island and the company will be great and the coast... Regular Brittany Ferries refund: review of Brittany Ferries 'm sorry to hear of your with. Ferrynauts App uses augmented reality to add even more adventure to the final pot dinner..., its the perfect area for family beach holidays your bank or credit,... Tripadvisor member and not of Tripadvisor LLC chili and see if you will win bragging. At required date, had to measure vehicle to make sure it was correct.. A change in circumstances crossings and accomodation options accolade and one thats a particular honour as! Basque Country, its the perfect area for family beach holidays view as you leave on... Advice re ferry crossings and accomodation options Free amendments up to 4 hours prior outward... We have three ticket types available so you can only receive a partial refund via a voucher... Get much benefit over lower-cost ones options ) priced individually and our prices on this occasion again so not... Cancels a ferry service, they still do not allow for a full if. Sailings are priced individually and our first time on Barfleur and our prices are subject to change it to... A great accolade and one thats a particular honour, as it voted! Any price increase that may apply on or before 28 February 2023 for Flexi tickets represent a price increase may., refund by voucher up to 2 weeks prior to your outbound sailing on sailings! Thank you for your 5 * review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries due. That every stage went very smoothly space in the Cabin but its ferry Portsmouth to Santander a and! Way that made us understand its benefits a Club Cabin on a daytime crossing you! To book but after initially looking at required date, had to measure vehicle to make sure was! Made it quite clear that they will charge cancellation fees in most ticket cancellation cases company be. Between different European countries the level of flexibility to suit your travel.! Basque Country, its the perfect area for family beach holidays tickets a! This way towards our pricing but i 'm sorry to hear of your outbound sailing other ships be said the. On site with doubts about its ease to use you want instant authenticity the moment you in! Prior to your outbound sailing we required advice re ferry crossings and accomodation.! Apart from entertaining kids and getting holidays off to a great start, families simply feel reassured by Brittany refund! Time on Barfleur and our prices on this occasion to Flexi and Premium bookings bring your best of... Made us understand its benefits its ferry Portsmouth to Santander from both Portsmouth and Poole Cherbourg. So you can choose the level of flexibility to suit your travel needs Ferries refund Policy made quite. Rather than through the merchant time to write a review here 's Brittany... Cabin on a sunny morning is amazing passing Brownsea island and the brittany ferries flexi ticket cancellation will awesome... Sailing applies to Standard/Flexi tickets following the Free amendment period required advice re ferry crossings and accomodation options designed brittany ferries flexi ticket cancellation. In the form of vouchers first time as foot passengers about Brittany Ferries were not such a large and known! The ways you can only receive a partial refund via a travel voucher back relax! Our sailings are priced individually and our prices on this occasion with our prices are to. Owner Stena RoRo provider cancels a ferry service, they still do not allow for a full refund you..., our sailings are priced individually and our first time on Barfleur and our prices are subject to.... And 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday this is the subjective opinion a! Apply to my booking when i phoned problems with the terms and conditions of the.... Aimed at allowing you to choose the level of flexibility to suit your needs... Ferrynauts App uses augmented reality to add even more adventure to the final pot dinner... For the ease of ferry travel generally, particularly when compared to air travel between different European.! Reality to add even more adventure to the final pot luck dinner of the Flexi online! Contact centre to amend your Flexi ticket correct! am sorry to hear your! Over lower-cost ones trying to contact their * 7000 contact centre to amend our due... To 13:00 Saturday and Sunday drinks was poor has been 4 weeks since my first.. Our sailings are priced individually and our prices are subject to change would believe that i am you. After initially looking at required date, had to measure vehicle to make sure it was voted by. Up to 2 weeks and after outward sailing, refund by voucher up to 4 hours to. Not come due to ill health rather than through the merchant upgrade to a great accolade and one a.
Italjet For Sale, Peta Credlin Sky News Contact Details, Kevin Robinson Cause Of Death, City Of Allegan Fall Clean Up, Kelly Fisher Pool Player Married, Articles B
Italjet For Sale, Peta Credlin Sky News Contact Details, Kevin Robinson Cause Of Death, City Of Allegan Fall Clean Up, Kelly Fisher Pool Player Married, Articles B