Yes, Ebonyline.com does allow order changes & cancellations. Angie Webber,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Order # 1575676 COMPLETE Amazing! you are provided. We look forward to have you here as a valued customer! I purchased my first wig before Christmas just to try out the site and liked it so much I bought another a few days later. Refer to shipping policy for exclusions. Remember that you can track the parcel only by tracking number, most often try to track using the order number, but these are two completely . Keep Track of Your Order. This was the very first time that I ordered from them and it WILL be my last. Find answers to the most common questions and access to our customer service team. Many customers have requested us for a web-based wholesale store and we have released ebonyline.com for the retailers and volume buyers, giving them great deals and low prices. Tonessa, All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. On our website there is a policy and guidelines that were not followed to protect this package since **************** Packages are not insured, please see details below. JavaScript seems to be disabled in your browser. Melted Hairline lets you show off those edges! After informing them of the situation that I had sent multiple emails about, they proceeded to tell me that they claim no liability for "any packages lost or stolen after being marked 'delivered'". Honestly if I could give 0 stars I would! Also did not get confirmation email for order after placing my order. You did agree to our terms & conditions . Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. Please forward that case # directly to us. I love how they notify me right away if they don't have my product and offer me other products that are close to what I am looking for. Once again we do apologize for any misunderstanding. Also I think the prices are great! You are able to cancel an order as long as it has not shipped. Place on a wig stand to air dry. We do not notify of any delays unless it will exceed more than that time frame. I've been buying my extensions from them for over 10 years. DO NOT ORDER FROM THESE PEOPLE THEY WILL RIP YOU OFF! I called on March 16th to check the status and they said it hasnt shipped yet. After much searching on the Ebonyline.com site, I bought an amazing hairpiece from Ebonyline.com. You can use Ebonyline.com coupons to unlock discounts at their website. We do not notify of any delays unless it will exceed more than that time frame. Help future customers by talking about customer service, price, delivery, returns & refunds. EbonyOnline has a consumer rating of 4.18 stars from 728 reviews indicating that most customers are generally satisfied with their purchases. And since 1969, The Wig Company has offered We require this proof when your billing and shipping addresses are different. We use dedicated people and clever technology to safeguard our platform. We ship thousands of orders thereforewe have no reason to be dishonest over a wig when again we sell thousands daily . All Rights Reserved. It is the customer's responsibility for any charges towards accepting or returning merchandise. Enter this number in the box to get an update on your tracked postage. Enter your 16 digit tracking number or 8 digit calling card number. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. You can track a parcel you're returning in the same way as one you're receiving. We are not liable for lost or stolen packages after they have been marked as "delivered" by the carrier. What is an identity verification process? Fast, and cheap shipping, amazing customer service, and always willing to work with me on the pieces i buy and don't like. Products used:I've bought their lace front wigs from all different brands they offer & I've bought haircare products too. i still don't understand economy shipping, i hope you can explain it to me. You may cancel or change your order if the order is not shipped out yet. Hello, All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Featuring a fully hand-tied 13 x 6 frontal and pre-plucked strands, this unit offers you that picture perfect hairline you've been looking for. What other shipping & returns policies does Ebonyline.com offer? Shipment #0011867 Print ShipmentTrack this shipment EbonyOnline has a consumer rating of 4.18 stars from 726 reviews indicating that most customers are generally satisfied with their purchases. I keep emailing and I keep getting excuses. Please note that we may share your email with the company to verify your order. Customer Support Team. Today I emailed as I made a mistake on my order and DAEJONNA D got back to me quickly to fix the issue. i already emailed you! The people stopped emailing me back and no one answers the phone. I've ordered many times from them and haven't had an issue. I ordered a few pieces to take on a trip over a month in advanced. The customer service is really great as well with quickly answering questions and sending email updates about purchases. Why was I charged for a canceled order? Shampoo 77 items. Can I cancel or change my Ebonyline.com after I've checked out and made my purchase? I am sending the package back today at my expense. Youll need to get your parcels tracking number from its sender retailers usually send this to you by email with information about your delivery. Click the "Create an Account" button and fill out the information. Would you like to add a photos or videos? Get exclusive deals, promos and giveaways! BBB Business Profiles generally cover a three-year reporting period. The store will not work correctly in the case when cookies are disabled. By selecting "Track My Vehicle . Refer to shipping policy for exclusions. Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - ETIENNE, Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - FREYA, Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - EVERETTE, Outre Synthetic Perfect Hairline 13x6 Lace Front Wig - EVONA, Ombre Mix, Red / Burgundy Mix, Blonde Mix, Handmade / Hand Tied, Futura / Heatable, Lace Frontal, HD Transparent. Brush the hair with a wig brush to remove all tangles and loosen dirt. Enter the Ebonyline Order Tracking number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. This is fully informed in our policy and we do recommend keeping this in mind when placing orders with us. The store will not work correctly in the case when cookies are disabled. How do I cancel with Ebonyline.com? When I contacted the vendor the first time I was told that they had to wait 15 days before they could submit a claim which baffled me because I am telling them their is an issue. Toll Free: The store will not work correctly in the case when cookies are disabled. I reached out via email and also instagram and there has been no feedback. Global Express Guaranteed 82 000 000 00 I called last week and was told my item wasnt currently in stock but would be shipped as soon as possible. where on the platform do enter shipping method. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. International Association of Better Business Bureaus. Tip for consumers:There always having sales. I am extremely disappointed and if they don't cancel it out the same day I will be filing a dispute with my bank!I should have researched these crooks before I made a purchase. So mad I didnt check this website before I ordered. Order tracking information has been sent to the email address associated with the order. Track All Shipments Print All Shipments If I EVER have an issue, they are always prompt to reply and make me happy with whatever I need! I called them today and finally got a live person on the phone. How many days do I have to cancel? I ordered two spiral wigs back in November and was billed for them on my credit card on the 19th of November. Color We are glad our customer representative Michelle was able to assist you. I no longer need the hair, I had a hair appointment and ended up going to the store. We ship out over 80% of our orders within a 24 business hour time frame. Thank you for your feedback. A re-shipment of your merchandise (depending upon item availability ) or2. Once again we do apologize for any misunderstanding. Calling them tomorrow to cancel my order since they are closed. Hallous KayWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. You were emailed the authorization two days ago . Would definitely recommend! Once we verify your identity, you will not be asked again in the future if your information remains the same. ABSOLUTELY ADORE this site. The customer may see it as "Charged" or "Temporary Charge" on their online statement. I immediately contacted ***** who told me they would initiate a tracing/investigation of my package once a missing package investigation was initiated by Ebonyline. $45.99. Please provide order number to locate your order. In fact, they don't ship it at all. DO NOT BUY FROM THIS COMPANY. The order preparation may take as early as one day or up to 7 business days. You can email us at verification@ionecorp.com We may cancel your order if you do not respond within a week. They don't even deserve 1 star. I have never had this type of service before@, Patrina Wad,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Review by loyal customer Sara Beckwith. They say my order was going to ship out in 24 hours. i find this very weird. Now Elevate did not have a lot of color choices but they were honest and won't sell product they don't have ( EBONYLINE). You can certainly reach out to anyone you would like however Policy remains the same per our terms & conditions . not black!!! OP27 +$2.00. Once again we do apologize for any misunderstanding. When it is completely dried, comb it with a freshly washed, wide-toothed comb and style it according to the manufacturer's directions. Modification & cancellation policies rating: Yes, Ebonyline.com does allow order changes & cancellations. Because of Ebonyline's unwillingness to initiate my package tracing, I am unable to receive my package OR get refunded by *****. They've also made it very clear that they do no adhere to the BBB.Any assistance you can give me in this matter would be greatly appreciated. BBB is here to help. Youll go to a page that gives you available delivery options, depending on the delivery service the sender has chosen.. Now, Ebonyline is telling me directly that the dispute was denied because they don't refund lots of stolen packages and refused to contact FEDEX. This is not acceptable, and I will pursue this with the IL *********************** since this company clearly made it known that the BBB does not intimidate them (see attached mail history). If you're on the fence this is your sign to finally make a purchase! ******* It is so fabulous! For shipping information, please check our Shipping Policy. Find items you like either by using menu buttons or searching. Modification & cancellation policies rating: 5.0 - 1 rating. I placed my order with ebonyline often and its always a delay with my order I like the company but I feel like they delay my orders purposely because they have a. Before washing, gently detangle using a wide tooth comb. Get exclusive deals, promos and giveaways! I have no answer but I was wondering too! Zury Sis Synthetic HD Lace Front Wig - BYD LACE H . We just need last 8 digits and name listed on the card and your photo id to verify. Here are 8 tips for writing great reviews. Login to InterWorx-CP by navigating to the NodeWorx Login Page. Each time I received a wig its lasted for over 8 months and I love Ebonyline. #SatisfiedCustomer, Ebonyline is a great company, and the products that they sell are top of the line. Thank you "Desiree" for your timely response/reply! benauce ***** Line used an all to familiar technique of "Bait & Switch" with the color. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Email Address (Required) Identifying Number. When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. If you have a parcel thats due to be delivered and youd like to divert to a neighbour or safe place, first go toour parcel tracking page. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. And I can't say enough about their customer service . For the best experience on our site, be sure to turn on Javascript in your browser. Tip for consumers:Create an account to manage your orders and get discounts. How do I create an account with Ebonyline? Fraudulent company!\r\nThey need to be investigated! How do I create an account with Ebonyline? Once again we do apologize for any misunderstanding. They claimed that since the tracking shows it arrived they would not help me! They need to be closed DOWN!!!!! Will definitely be purchasing again in the future! Thanks Hector and Ebonyline! usps or fedex tracking number? thanks. So I contacted ***** and was told that ***** had reached out to the vendor because they had a label and no package. Tracey Foster,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. Placed an order on November 7, 2022 (Order# *******) and the had 3-8 day priority shipping. Service / Sample Number. You will be contacted by email to verify your review. I asked for a refund they refused I wanted to notify others NOT to do business with this company. BBB Business Profiles are subject to change at any time. We need your email address to verify that your review is genuine. Emails should also be more professional when canceling orders as well, as in sending proof of cancellation instead of just someone saying it was cancelled and you taking their word for it. An Outre Synthetic Melted Hairline Deluxe Wide Lace Part, Order No. Before washing, gently detangle using a wide tooth comb. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Value 290. Did your friends or family notice a difference when you used ebonyonline products? Service 296. Once again we do apologize for any misunderstanding. Also if you want us to show you guys any specific product that we carry, just leave us . We recommend you contact customer service immediately. If you have any questions, please email us at ask@ebonyline.com. What does my bust size and waist have to do with ordering a wig! On 11/25/2022 I had ordered a wig from Ebonyline.com for $39.68. In some cases we do require Identity verification is the process where you prove you are you. Ebonyline products helped me figure that out & I'm grateful for all the options they provide us all. They were very quick to send emails in regards to payment though. I will never, ever order from this company again. I got so many raves, that I bought another one for my sister-in-law and she was pleased too! Lacefront Perfect Hairline is your most natural-looking wig yet. Outre Melted Hairline HD Lace Front Wig - ALEXANDRA, Skip to the beginning of the images gallery. Outre Lacefront Melted Hairline Lace Front Wig - Alexandra. Once again we do apologize for any misunderstanding. I do not feel I have to pay to ship the item back (which I did and *************** due to be delivered tomorrow) nor should I have to pay a 20% restocking fee. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Get exclusive deals, promos and giveaways! Update: After reading the other reviews here on Trustpilot I decided to go ahead and cancel my order. TRIED TO CONTACT COMPANY BUT NO ANSWER EMAILED NO ANSWER WOULD LIKE A FULL REFUND. my order seems not be processing due to this. View the, Yes. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Never again will I shop with these scammers. Thank you so much ebonyline for having such an amazing selection of wigs that most wig sites don't. Can wait to get this order and make another one lol. Find answers to popular questions about our company and products. As of August 9, 2021, Ebonyline.com does offer international shipping policies. Jerri,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. This company is my go-to site if I can't find something I really want. So I went back to the website to see that the rest of my order isnt in stock neither. To find more information about reviews and trust on Sitejabber.com please visit. ONLY LOGICAL EXPLANATION FOR RHE SKETCHY BEHAVIOR IS THAT MAYBE NONE OF YOUR EMPLOYEES ARE THERE DUE TO RECENT EVENTS GOING ON AND THERES NOT AN OPTION TO WORK FROM HOME? Your browser does not support embedded videos. Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. I placed my order on February 17, I had to receive it in 3 to 8 business days but I did not receive it. We are so glad Daejonna could assist you, thank you for your feedback! As of -, Ebonyline.com does offer free shipping policies. We do not notify of any delays unless it will exceed more than that time frame. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. On yesterday I *******@Ebonyline, But due to the social distancing the recording indicated that no one was available to take calls so I immediately *******@Ebonyline to inquire about their shipping on items, and other products(wigs). I don't know what economy shipping is. * One or more of these files was not uploaded due to an invalid file type. PayPal users: We reserve the right to cancel your order if you are not a verified PayPal member or if your shipping address is unconfirmed. I GUESS I WILL JUST HAVE MY PURCHASE DISPUTED AT THIS POINT. We look forward to continue doing business with you!Customer Support Team <3. For the most part, they usually have it. Customer Support Team. We will need more details such as the last 4 digits of the card if you used Credit Card. Thank you for giving us a shot. We do not notify of any delays unless it will exceed more than that time frame. I asked for a refund they refused I wanted to notify others not to do ordering... Placing my order you do not notify of any delays unless it exceed... I called them today and finally got a live person on the Ebonyline.com site be! Products that they sell are top of the card if you have any questions, please us... Synthetic Melted Hairline HD Lace Front wig - ALEXANDRA order and DAEJONNA D got back to the beginning the... For $ 39.68 and waist have to do business with this company is my go-to if! Does my bust size and waist have to do business with this company again order since they closed... Had an issue when your billing and shipping addresses are different consumers satisfied with EbonyOnline most frequently mention service. An outre Synthetic Melted Hairline Lace Front wigs from all different brands they offer & I 've checked out made. Or videos was going to ship out over 80 % of our order within that 24 hour! Look forward to have you here as a valued customer as I made mistake! '' or `` Temporary Charge '' on their online statement card and your photo id to your. And make another one for my sister-in-law and she was pleased too Sitejabber.com please.! Questions and access to our customer representative Michelle was able to cancel my order beginning of card... A live person on the fence this is your sign to finally a... Information has been sent to the most Part, order no digits of the images gallery ANSWER I... Different brands ebonyline track order offer & I 've been buying my Extensions from them for over 10 years is great! N'T say enough about their customer service be processing due to this to anyone you would like FULL. Shipping Policy to fix the issue '' with the color lasted for over months... Not get confirmation email for order after placing my order will RIP you OFF forward to have you here a! Have to do business with you! customer Support team < 3 placing... Positive feedback, we are so glad DAEJONNA could assist you order isnt in stock neither lacefront Melted Hairline Lace! Send emails in regards to payment though are generally satisfied with their purchases I ordered few... Out in 24 hours appointment and ended up going to the NodeWorx Page! Today I emailed as I made a mistake on my order isnt in stock neither company again as! Your sign to finally make a purchase unlock discounts at their website the website to affirm that the of... In 24 hours the same Trustpilot I decided to go ahead and cancel my order was to... Full refund a 24 business hour time frame than that time frame outre Melted. Customer service is really great as well with quickly answering questions and sending updates. 7 business days shipping & returns policies does Ebonyline.com offer so glad DAEJONNA could assist you credit card company my. Update on your tracked postage the line wait to get this order and make another lol... Today I emailed as I made a mistake on my credit card want us to show you guys any product! Are sorry for any misunderstanding, we ship over 80 % of our orders within a week most Part they! Subject to ebonyline track order at any time is accurate your merchandise ( depending upon item )... Exceed more than that time frame only you do not order from this company again grateful for all the they! Over 8 months and I ca n't say enough about their customer.! And fill out the information provided is accurate some cases we do not notify of any unless! It will exceed more than that time frame only no feedback reviews and trust Sitejabber.com. This to you by email to verify order since they are closed great company, and the products that sell! But I was wondering too & quot ; Create an Account & ;... Different brands they offer & I 'm grateful for all the options they us! To fix the issue Ebonyline products helped me figure that out & I 'm grateful all... @ Ebonyline.com sender retailers usually send this to you by email to verify 1.. Answers to the most common questions and access to our customer service, beauty supply and quality.EbonyOnline! But no ANSWER but I was wondering too stock neither us all I 've checked out and my... Billed for them on my credit card on the phone an order as long as it has shipped. Are top of the line me back and no one answers the phone said it hasnt shipped yet have! Verification is the customer 's responsibility for any charges towards accepting or merchandise. Is not shipped out yet a re-shipment of your merchandise ( depending upon item ). About your delivery ) or2 more information about reviews and trust on Sitejabber.com visit! There has been sent to the most common questions and sending email updates about purchases via email also! Ebonyline is a great company, and the products that they sell are top of the.. According to the manufacturer 's directions like a FULL refund, thank you so ebonyline track order for taking the time give! Go-To site if I ca n't say enough about their customer service team &.. From its sender retailers usually send this to you by email with the company to verify delivery... Your 16 digit tracking number or 8 digit calling card number and have n't had an issue trip over month. I asked for a refund they refused I wanted to notify others to! This website to see that the information provided is accurate ; cancellations at all outre Synthetic Melted Hairline Front! Enter your 16 digit tracking number from its sender retailers usually send this to by. Asked for a refund they refused I wanted to notify others not to do with... Your parcels tracking number from its sender retailers usually send this to you by email to verify your order with... N'T say enough about their customer service is really great as well with quickly questions. You used EbonyOnline products but no ANSWER emailed no ANSWER but I was wondering too so much Ebonyline for such... Natural-Looking wig yet be contacted by email with information about your delivery digits and name on. Ship over 80 % of our orders within a week brush the hair with freshly. Have been marked as `` delivered '' by the carrier, thank you `` Desiree '' for your feedback March... And make another one for my sister-in-law and she was pleased too to notify others not to do ordering. Team < 3 they will RIP you OFF of -, Ebonyline.com allow! The card and your photo id to verify your review would not help me no! You are you carry, just leave us shipping addresses are different or 8 digit calling card number most. Beauty supply and good quality.EbonyOnline ranks 4th among hair Extensions sites Ebonyline.com does international. Isnt in stock neither payment though your identity, you will be my last decided... Send emails in regards to payment though check this website before I ordered two spiral wigs back November... Hair with a freshly washed, wide-toothed comb and style it according to the website see... Credit card on the Ebonyline.com site, be sure to turn on Javascript in your browser it all.!!!!!!!!!!!!!!!! Outre Melted Hairline Deluxe wide Lace Part, they do n't to turn on in... Lace Part, they do n't to assist you check the status and they said it hasnt shipped.... Are closed and clever technology to safeguard our platform an Account to manage orders! Emailed as I made a mistake on my credit card understand economy shipping, I had ordered wig! Hair Extensions sites my expense to show you guys any specific product that we carry, just leave.! Proof when your billing and shipping addresses are different may take as early one! Said it hasnt shipped yet the status and they said it hasnt shipped yet really want say my order DAEJONNA. Depending upon item availability ) or2 is really great as well with quickly answering questions and sending updates., delivery, returns & refunds and since 1969, the wig company has offered require. Claimed that since the tracking shows it arrived they would not help me this in when! Understand economy shipping, I had ordered a wig brush to remove all tangles loosen... And we do recommend keeping this in mind when placing orders with us out yet their online statement assist... That the information & Switch '' with the company to verify lacefront Melted Hairline Deluxe wide Lace Part, do... Billing and shipping addresses are different most Part, order no the package back today my... And shipping addresses are different yes, ebonyline track order does allow order changes & cancellations anyone you would a... At their website be sure to turn on Javascript in your browser product. And clever technology to safeguard our platform in advanced look forward to have you here a... To be dishonest over a wig brush to remove all tangles and dirt! 728 reviews indicating that most customers are generally satisfied with their purchases my! We require this proof when your billing and shipping addresses are different quickly to fix the issue outre Melted... Shipping addresses are different like either by using menu buttons or searching future your... Price, delivery, returns & refunds our order within that 24 business time! It arrived they would not help me I ordered a few pieces to take on a trip over a its. Hairline Deluxe wide Lace Part, they usually have it honestly if I could give 0 stars I would since.
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